The overall project goal was to provide the Austrian Ministry of Finance with a new modern UI/UX agent cockpit within a new multi-channel Contact Centre solution. Top-notch security & reliability were emphasized with strong focus on UI/UX.
Developing a set of widgets for Avaya Workspace agent platform, which provided an easy-to-use UX
Enabling integration with existing systems in use
Simultaneously providing additional functionalities connected with the underlying Avaya Contact Centre solution
3 Full-stack engineers
Our engineers utilized a reactive solution allowing multiple widgets to subscribe to a single value dispatcher.
We have planned and developed a workspace that allowed customization of the agent-working environment through custom widgets that used clients’ existing CRM application, contact & customer handling systems.
The Austrian Ministry of Finance received a brand new multi-channel Contact Centre solution with a familiar environment.
The solution minimized required agent re-training while adding an improved user experience.